Overview

Refund, Privacy, and Terms of Service Statements


Refund Policy

We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product.

If the return is not a result of our error and you initiate a return of an unopened item within 30 days of delivery, we refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.

If you return an item that has been opened or shows signs of wear, we will issue a partial refund minus both original shipping charge and return shipping fees. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days.

You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.




Privacy Policy

Entering VitaminInnovations.com constitutes your acceptance and agreement to all terms contained in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not enter the Website.

INFORMATION WE COLLECT

Personally Identifiable Information

The term "personally identifiable information" means information that you voluntarily provide to us and which personally identifies you, such as your name, phone number, physical address, and any other data or information that would allow someone to personally identify you.

To make a purchase, we require you to supply us with personally identifiable information. If you supply us with personally identifiable information, you may later access, update, and modify any inaccuracies.

Please note, we generally keep a copy of the previous personally identifiable information for our records.

You may also choose not to provide personally identifiable information at the point of collection; however, you will not be able to purchase products.

In some areas of the Website, you may have the ability to post or publish personally identifiable information. You should take care and avoid posting or publishing personally identifiable information.


Non-Personally Identifiable Information

The term “non-personally identifiable information” means information that you voluntarily provide to us or which we collect electronically, but which does not personally identify you.

We require you to supply us with your email address. Your email address does not personally identify you, but is a means for us to contact you.

Please note, we generally keep a copy of your previous email address(es) for our records.

You may also choose not to provide us with your email address; however, you will not be able to create an account or purchase products.

Whenever you visit the Website, non-personally identifiable information, such as navigational and clickstream data is automatically collected.

As you browse, we may install cookies (tiny text files stored on your computer, which record your preferences) in your browser. Cookies cannot harm your computer and they do not contain any personally identifiable information. You must accept cookies to shop through the Website.

You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but the Website may not work correctly or at all if you set your browser not to accept cookies.


WHY WE COLLECT INFORMATION

Personally Identifiable Information

We collect personally identifiable information in order to supply you with the products or services you request, process payment, communicate with you and comply with any requirements of law.


Non-Personally Identifiable Information

We collect non-personally identifiable information in order to operate, develop and improve the Website, its functionality and our products and services.

We collect non-personally identifiable information in order to provide you with personalized recommendations for products advertised on or sold through the Website.

Non-personally identifiable information is collected in the aggregate to, among other things, determine the total number of users of the Website, prepare utilization reports, diagnose and correct compatibility problems or other problems with the Website and perform statistical analyses to enable us to build a higher quality, more useful online service.

We also collect non-personally identifiable information to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various aspects of the Sites. By supplementing our records, this information helps us learn things like user preferences, popular search categories, click-through rates, what kinds of offers users like to see and in general, how to improve the functionality and relevancy of the Sites.


DISCLOSURE OF INFORMATION


Personally Identifiable Information

We do not sell or rent personally identifiable information to third parties.

We may disclose personally identifiable information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Website.

We may disclose personally identifiable information to trusted third parties whom we engage to process your personally identifiable information for us.

We may disclose personally identifiable information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the Website or the public.

We may disclose personally identifiable information with other companies and organizations for fraud and credit risk purposes.

We will use commercially reasonable efforts to make you aware of the disclosure of your personally identifiable information contrary to the terms set forth in this Privacy Policy – if, for example, we discover a security breach.


Non-Personally Identifiable Information

We do not sell or rent non-personally identifiable information to third parties.

We may disclose non-personally identifiable information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Website.

We may disclose non-personally identifiable information to trusted third parties whom we have engaged to process non-personally identifiable information for us.

We may disclose non-personally identifiable information, if necessary, to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us, or (2) to protect and defend our property or other rights, the users of the Website, or the public.

We may disclose non-personally identifiable information to our affiliates and third parties in order to provide you with personalized recommendations for products advertised on or sold through the Website.


THIRD PARTY ADVERTISING

We may engage third party advertising companies to advertise products or services to you online. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the Sites or on a third party’s website.

Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personally identifiable information.


PROTECTION OF INFORMATION WE COLLECT

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form.

We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system.

While no computer system is completely secure, we believe the measures implemented by our Website reduces the likelihood of security problems to a level appropriate to the type of data involved.

Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, with the objective that only we can read a customer's personally identifiable information.

We employ physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of any personally identifiable information.


LENGTH OF TIME WE KEEP INFORMATION

We generally keep user data on our server or in our archives for as long as we reasonably need it (for instance, for taxation or insurance purposes, or in case orders may give rise to claims).

We may alter this practice according to changing requirements. For example, we may delete some data, if needed, to free up storage space. We may keep other data for longer periods if the law requires it.

In addition, information posted in a public forum could stay in the public domain indefinitely.


THIRD PARTY WEBSITES

The Website may contain links to third party websites.

We are not responsible for the privacy practices or the content of such websites even if you access those using links from our Website.

Your use of these third party websites is entirely at your own risk and we recommend that you check the privacy and security policy of each website you visit.

Clicking on a third party link will essentially take you to a third party’s website.

We make no representation or warranty as to the effectiveness, quality, legitimacy or data protections of any third party website.


EMAIL COMMUNICATIONS

From time to time, we may send non-commercial electronic mail messages to your email account.

In addition, we regularly send email order confirmations and email order updates to you after you have submitted an order.


IF YOU HAVE A PRIVACY QUESTION

If you have a privacy question about the Website, or about the Privacy Policy, please to contact us at vitamininnovations1@gmail.com.


Or write to us at:
Vitamin Innovations
Attn: Customer Security 
26031 Center Ridge
Building C
Westlake, OH 44145

We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your privacy question.



Terms of Service

The information on this website is intended for your general information, is not a substitute for medical advice from your health care providers, and is not intended to diagnose, treat, cure or prevent any disease. Always consult your doctor or other qualified health care provider with any questions you may have regarding a medical condition. Do not disregard medical advice or postpone consultation with your health care provider because of information that you have read on this website.
Disclaimer of Liability: The information on this web site is accurate, to the best of our knowledge and is subject to change without notice. Every effort has been made to make this web site as complete as possible, however this web site is provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warrant of merchantability, fitness for a particular purpose, or non-infringement. Vitamin Innovations, Inc., nor any of its employees will be held responsible for any damage due to use or misuse of this information. The pages contained on this server could include technical inaccuracies or typographical errors.